Shipping & Returns
Shipping
For any questions please contact us by emailing
Sam and Nancy
The integrity of our wines upon arrival is most important to us. Orders will be shipping weather permitting early November. All California, Washington and Oregon orders will ship UPS Ground. All other out of state shipments will be sent 2nd day air via your choice FedEx or UPS. Pick-ups can be arranged by contacting nancy@maxemwine.com.
Customer is responsible for the cost of return and redelivery in the event your order cannot be delivered by the third attempt. Adult signature is required--shipping to a business address is best.
Returns
We strive to provide our customers with the highest quality products and service. Your satisfaction is our top priority. If you are dissatisfied with your order, please contact us within seven days of the date of your order for customer care assistance.
All wines sold are maintained at optimum conditions. We consider wine to be out of our control once it has been handed over to the shipper and we cannot be responsible for improper storage after it has been delivered. Therefore, once your wine order has been picked up by the common carrier for delivery, the wine becomes your responsibility. We are not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We also cannot accept returns for the following: wines that do not coincide with personal tastes, wines that have been adversely affected by customer storage, and wines that have been otherwise damaged as a result of any other adverse condition occurring while the wines were in the your care.
If wine is shipped back, we will refund your credit card for the cost of the wine less shipping and handling once it is received. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.